In today’s fast-paced world, consumers are constantly purchasing goods and services—both online and offline. But not every transaction goes smoothly. Sometimes buyers receive defective products, poor-quality services, or even become victims of fraud. To safeguard consumers, the Consumer Protection Act, 2019 grants specific rights that every buyer should know.
Understanding these rights empowers you to make informed choices and take legal action if needed. Here are the key consumer rights every buyer must know before making a purchase.
1. Right to Safety
Consumers have the right to be protected against goods and services that may be hazardous to health or life. This includes defective electrical appliances, unsafe food items, and harmful medicines.
✅ Always check product quality, certifications, and safety standards before buying.
2. Right to Information
Sellers must provide accurate information about a product, including price, quality, quantity, ingredients, and usage. Misleading advertisements or hidden charges violate this right.
✅ Always read labels, terms, and conditions before purchasing.
3. Right to Choose
Consumers have the freedom to choose from a variety of products and services at competitive prices. No seller can force a buyer to purchase a specific brand or product.
✅ Avoid sellers who create artificial scarcity or bundle products without consent.
4. Right to Be Heard
Every consumer has the right to raise complaints and be heard by proper authorities. If a seller or company denies your complaint, you can approach consumer courts or helplines.
✅ Register complaints through consumer helplines, company portals, or legal forums.
5. Right to Seek Redressal
If you face loss due to defective goods, poor services, or unfair practices, you have the right to claim compensation. The law ensures remedies like product replacement, refund, or damage recovery.
✅ File a complaint in the appropriate Consumer Disputes Redressal Commission (District, State, or National) depending on the claim amount.
6. Right to Consumer Education
Consumers have the right to be educated about their rights, responsibilities, and legal remedies. This helps in preventing exploitation and making smart purchase decisions.
✅ Stay updated with government awareness campaigns and consumer protection websites.
Final Thoughts
Being a consumer comes with power—but only if you know your rights. The Consumer Protection Act, 2019 ensures that every buyer is safeguarded against fraud, defective goods, and unfair practices.
Before making a purchase, remember to check product details, compare prices, and demand transparency from sellers. And if your rights are ever violated, don’t hesitate to use the legal remedies available.
An aware consumer is a protected consumer.
